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You're here: Home > Online Training > Privacy Policy
Privacy Policy
Below is our website privacy policy:
1. Edex-CPD's approach to privacy
Edex-CPD respects privacy and is committed to complying with the National Privacy Principles in the Privacy Act 1988. These laws protect the privacy of personal information Edex-CPD holds on customers and other individuals with whom we deal. This privacy policy explains how we handle information we collect.
2. What personal information is collected online
We may collect the following personal information from you online:
- Membership and Electronic mail addresses
To become a member of this site, we ask for your email address, your full name, a password, and professional membership details.
- Tracking use
When you visit the Edex-CPD website, we may collect additional information about your use of the website, which may or may not identify you. We may collect information about which pages you visit on the website to help us determine which parts of the site you value, so that we can build and develop our website to best meet your needs. We also record when you access an online training course and when you sit an exam.
We may also collect information about your Internet browser, operating system, address of the referring site, your internet protocol address and clickstream information. This information helps us to understand how you came to find our website. If you are logged in, we can associate your browsing with your membership details. Otherwise, you are treated as an anonymous browser. If you are concerned about identification, you should either not login to the site.
- Searches
Search terms that you enter when using our search engine are collected. We use these search terms to ascertain what people are looking for at this site, and to improve the services that we provide.
- Non-customer information
Sometimes, Edex-CPD needs to collect personal information about individuals who are not customers. This will usually arise where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal. Edex-CPD's policy is to only use personal information collected from non-customers for the business purpose for which it was collected.
- Cookies
A cookie is a short piece of data which is sent from a web server to a web browser on the user's machine when the browser visits the server's site. The cookie is stored on the user's computer, but it is not an executable program and cannot do anything to your computer. Whenever a web browser requests a file from the same web server that sent the cookie, the browser sends a copy of that cookie back to the server along with the request. In this way, the server knows you have visited before and can co-ordinate your access to different pages on its web site. A server cannot find out a name or e-mail address, or anything about a user's computer, by using cookies. This system uses cookies to obtain session details for access to parts of our site. Cookies are essential in providing a seamless access to our range of services. Cookie information is not further stored or collected by us. If you choose not to accept cookies from this site, you will not be able to maintain a session-based interaction and will not be able to login.
3. How do we use personal information collected online?
If we collect personal information from you online, we may use it to:
- provide you with our services, or with other information you have requested. This will include use of personal information for establishing and maintaining any necessary accounts or records or billing systems; and
- communicate with you effectively. If you agree, we may use your contact details to notify you about new Edex-CPD products or services or promotions from time to time.
From time to time we may also undertake online customer surveys to collect statistics about our customers for research and product development purposes. These surveys help us to develop new products and services to meet your needs. Again, whether or not you participate in these surveys is your choice.
If at any time you no longer wish to be notified about new Edex-CPD products or services or promotions, please let us know.
We do not show your email address on the site.
4. Is personal information stored safely?
Edex-CPD takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure. Our IT systems are password protected and if personal information is held on paper files, access is restricted to Edex-CPD staff with the appropriate security clearances. Edex-CPD only permits your details to be accessed by authorised personnel.
5. Will personal information be given to anyone else?
In the circumstances described below, personal information may be disclosed outside Edex-CPD.
- Professional membership
If you request it, we will forward information about the CPD points that you have earned via our website to your Professional Association.
- Training providers
All of the training material avaliable on our website is developed and owned by third party training organisations. We provide regular reports to these organisations about the number of people accessing their courses. These reports do not contain specific personal details (such as names or email addresses), rather they just consists of simple counts of users.
- Disclosures required by law
For legal reasons, other disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisers. For example, Edex-CPD may be asked to disclose certain personal information about an individual to assist the police with an investigation into criminal activities. Edex-CPD's policy is to only make such disclosures in accordance with the Privacy Act. Edex-CPD does not sell, rent or trade personal information to or with third parties.
- Mailing lists
We do not sell or give to other persons or organisations lists containing your personal information.
- Other third parties
We will not disclose any personal information we hold about you to any third person without your written consent or your implied consent. You give implied consent when you indicate to us that you wish to obtain information about goods or services supplied by third parties.
6. Contacting Edex-CPD
If you have any questions or comments about this Privacy Policy, or about our handling of personal information about you, please contact Edex-CPD's Privacy Officer by:
telephone 0419 47 9898
facsimile (02) 6282 1963 or
use our online privacy form or
you can write to The Privacy Officer, Edex-CPD, 63 Braeside Avenue, Seacombe Heights SA 5047.
7. Links to other sites
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
8. Access and correction
Under the Privacy Act, you have a right to seek access to information which Edex-CPD holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date.
If you wish to exercise your right under the Privacy Act to seek access to the personal information that Edex-CPD holds about you, we ask that you contact Edex-CPD's Privacy Officer who will explain how Edex-CPD will handle your access request.
To summarise, in the first instance, we will generally provide you with a summary of the information we hold about you. We will assume (unless you tell us otherwise) that your request relates to our current records about you. These current records will include personal information about you which is included in our databases and in paper files, and which may be used by Edex-CPD on a day to day basis.
To provide you with access to this personal information, Edex-CPD would ordinarily provide you with a print-out of the relevant personal information from our databases, or with photocopies of records which are held only on paper files. If personal information about you (for example, your name & address details) is duplicated across different databases, we will generally provide you with one print-out of this information, rather than multiple print-outs. Ordinarily, Edex-CPD will not charge you for the cost of providing this type of access to these records.
For legal and administrative reasons, Edex-CPD may also store records containing personal information in its archives. You may seek access to the records held by Edex-CPD which are not current records, but if you do so, we may charge you for the cost of providing access.
If you are of the view that personal information about you is not accurate, complete or up to date, please provide Edex-CPD's Privacy Officer with your request for correction. Edex-CPD's policy is to consider any requests for correction in a timely way.
9. Changes to this privacy policy.
This privacy policy may change from time to time. This policy was last updated in March 2006.
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